Privacy & Cookie Policy
Welcome to Konnpex Privacy and Preferences
This area will inform you how we handle your data and enable you to manage it. We are committed to ensuring we comply with GDPR and, more importantly, ensuring you receive helpful information that makes your job easier.
In this section, you can view your GDPR privacy notice and update your preferences to tailor marketing updates to work for you. We hope it will answer all your questions and keep you in control.
If you have any questions or suggestions, please email us at info@konnpex.eu and we will do our best to help.
Update Your Marketing Preferences & GDPR Rights
Konnpex uses your data to keep in touch, let you know about new products or services, and update you with industry news. It's important that you remain in control of the information that you receive from Konnpex, so please take a moment to manage your direct marketing categories.
Privacy Notice for Customer Contacts and Prospects
Konnpex - Customer Contacts & Prospects Privacy Notice
Version 1.0
Konnpex, part of Shoal Group Ltd, takes your privacy very seriously. This Privacy Notice is intended to set out your rights and answer any queries you may have about your personal data. If you need more information, please contact the data controller on the details below.
The Data Controller
Shoal Group Ltd
16 Butterfield Business Park
Great Marlings
Luton, Bedfordshire
LU2 8DL
United Kingdom
Tel: 01582 606 033
Email: privacy@shoal-group.com
How We Process Your Personal Data
We process your personal data for the following purposes:
Marketing of Products & Services
Marketing activities are carried out to increase business-to-business sales. We only process personal data that you submit, such as full name, job title, and contact details. We do not purchase external lists.
Marketing is carried out under the legal basis of Legitimate Interest. You can opt out of direct marketing at any time by following the instructions in the relevant communication.
Quotations and Order Processing
Order processing activities are carried out under the legal basis of Contract. We only process personal data that you submit, such as full name, job title, and contact details.
We may need to pass data to recipients such as couriers and freight agents and exchange personal data in relation to creating a business-to-business trading account for the order. Without processing the data, we will be unable to fulfil your contract with us.
Telephone Recording
Telephone calls may be recorded to ensure you receive a high level of customer service. Calls are reviewed for quality, training, and security purposes.
Customer Feedback
Customer feedback is important to Konnpex. We use a customer review platform so you can have your say.
Sharing Your Personal Data
We will only use your data for the purposes stated. We may need to share it with:
- Suppliers and sub-contractors to meet your contractual needs
- Professional services such as auditors, legal, or financial advisors to meet business legislation requirements
- Other companies within Shoal Group Ltd (part of Diploma plc)
In the event that our business or any part of it is sold or integrated with another business, your details will be disclosed to our advisers and those of any prospective purchaser and will be passed to the new owners of the business.
We use international marketing agencies to process direct marketing emails. Suitable safeguards are in place to ensure all third-party processors meet the requirements laid down in the GDPR. Further information is available from the data controller on request.
How Long Do We Store Personal Data?
- Direct Marketing (legal basis: legitimate interest): Maximum of 48 months
- Contractual Purposes (legal basis: contract): Duration of the customer trading relationship plus any time frame agreed contractually or required to meet our statutory requirements. Currently seven years.
Your Personal Data & Your Rights
Processing Under Legal Basis: Legitimate Interest
- Right to ask us not to process personal data for marketing purposes
- Right to unsubscribe or "opt out" using the preference tools on konnpex.eu or on any marketing communications from us
- Right to make a data access request
- Right to rectification of personal data
- Right to erasure or restriction of processing personal data
- Right to lodge a complaint with your local supervisory authority
Processing Under Legal Basis: Contract
- Right to make a data access request
- Right to rectification of personal data
- Right to erasure of personal data
- Right to restriction of processing personal data
- Right to object to processing personal data
- Right to portability
- Right to lodge a complaint with your local supervisory authority
If you have any other questions relating to this privacy notice, please contact the data controller at privacy@shoal-group.com or call 01582 606 033.
Privacy Notice for Delivery Contacts
Konnpex - Delivery Contact Privacy Notice
Version 1.0
Konnpex, part of Shoal Group Ltd, takes your privacy very seriously. This Privacy Notice is intended to set out your rights and answer any queries you may have about your personal data. If you need more information, please contact the data controller on the details below.
The Data Controller
Shoal Group Ltd
16 Butterfield Business Park
Great Marlings
Luton, Bedfordshire
LU2 8DL
United Kingdom
Tel: 01582 606 033
Email: privacy@shoal-group.com
How We Process Your Personal Data
Order Processing and Goods Delivery
Processing is carried out under the legal basis of Contract. We only process personal data submitted to us to facilitate delivery, such as full name, company, and contact details.
We may need to pass data to recipients such as couriers and freight agents. Without processing the data, we will be unable to fulfil contracts between our respective companies.
We will have received your data from the company named as the order point on the delivery note supplied with the goods you received. If you would like more specific information, please contact us using the details above.
Telephone calls may be recorded for training. Calls are reviewed for quality, training, and security purposes.
Sharing Your Personal Data
We will only use your data for the purposes stated. We may need to share it with sub-contractors to meet contractual needs or professional services such as auditors and legal or financial advisors to meet business legislation requirements.
As part of Shoal Group Ltd (within Diploma plc), Konnpex may share data within the group.
In the event that our business or any part of it is sold or integrated with another business, your details will be disclosed to our advisers and those of any prospective purchaser and will be passed to the new owners of the business.
How Long Do We Store Personal Data?
We will keep personal data for the duration of the purchasing company's trading relationship plus any time frame agreed contractually or required to meet statutory requirements. Currently seven years.
Your Personal Data & Your Rights
Processing Under Legal Basis: Contract
- Right to make a data access request
- Right to rectification of personal data
- Right to erasure of personal data
- Right to restriction of processing personal data
- Right to portability
- Right to lodge a complaint with your local supervisory authority
If you have any other questions relating to this privacy notice, please contact the data controller at privacy@shoal-group.com or call 01582 606 033.
Privacy Notice for Suppliers
Konnpex - Supplier Privacy Notice
Version 1.0
Konnpex, part of Shoal Group Ltd, takes your privacy very seriously. This Privacy Notice is intended to set out your rights and answer any queries you may have about your personal data. If you need more information, please contact the data controller on the details below.
The Data Controller
Shoal Group Ltd
16 Butterfield Business Park
Great Marlings
Luton, Bedfordshire
LU2 8DL
United Kingdom
Tel: 01582 606 033
Email: privacy@shoal-group.com
How We Process Your Personal Data
Procurement Processing
Processing activities are carried out under the legal basis of Contract. We only process personal data that you submit, such as full name, job title, and contact details.
We may need to pass data to recipients such as couriers and freight agents and exchange personal data in relation to creating a business-to-business trading account for the order. Without processing the data, we will be unable to fulfil contracts between our respective companies.
Telephone calls may be recorded for training. Calls are reviewed for quality, training, and security purposes.
Sharing Your Personal Data
We will only use your data for the purposes stated. We may need to share it with sub-contractors to meet contractual needs or professional services such as auditors and legal or financial advisors to meet business legislation requirements.
As part of Shoal Group Ltd (within Diploma plc), Konnpex may share data within the group.
In the event that our business or any part of it is sold or integrated with another business, your details will be disclosed to our advisers and those of any prospective purchaser and will be passed to the new owners of the business.
How Long Do We Store Personal Data?
We will keep personal data for the duration of the companies' trading relationship plus any time frame agreed contractually or required to meet statutory requirements. Currently seven years.
Your Personal Data & Your Rights
Processing Under Legal Basis: Contract
- Right to make a data access request
- Right to rectification of personal data
- Right to erasure of personal data
- Right to restriction of processing personal data
- Right to object to processing personal data
- Right to portability
- Right to lodge a complaint with your local supervisory authority
If you have any other questions relating to this privacy notice, please contact the data controller at privacy@shoal-group.com or call 01582 606 033.
Visiting konnpex.eu
Konnpex collects standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting.